Resident / Tenant Complaints
| Complaint ID | Submitted By | Location | Category | Priority | Assigned Staff | Status | Feedback |
|---|---|---|---|---|---|---|---|
| CMP-301 | J. Alvarez | Building A / Unit 204 | Noise | Medium | M. Cox | In Progress | |
| CMP-302 | S. Kim | Building B / Unit 118 | Water Leak | High | A. Cox | Resolved | |
| CMP-303 | R. Patel | Building D / Unit 502 | Elevator Malfunction | High | F. Green | Resolved | |
| CMP-304 | Front Desk | Building C / Lobby | Lighting | Low | Unassigned | New | |
| CMP-305 | Acme Corp | Metro Business Center / U-5020 | AC Noise | Medium | M. Cox | In Progress |
Complaint Categories
| Category | Open Complaints | Default Routing |
|---|---|---|
| Noise | 8 | Assigned to Maintenance |
| Water/Plumbing | 12 | Assigned to Plumbing Team |
| Electrical | 5 | Assigned to Electrical Team |
| Lighting | 6 | Assigned to Maintenance |
| Elevator | 3 | Assigned to Elevator Tech |
Resolution Tracking
| Complaint ID | Status | Assigned Staff | Days Open |
|---|---|---|---|
| CMP-301 | In Progress | M. Cox | 2 |
| CMP-304 | New | Unassigned | 1 |
| CMP-305 | In Progress | M. Cox | 1 |
Feedback / Rating
| Complaint ID | Resident | Rating | Comment |
|---|---|---|---|
| CMP-302 | S. Kim | Quick and professional response. | |
| CMP-303 | R. Patel | Resolved but took a day longer than expected. |